Privacy Policy — Jaiya 9

Welcome to Jaiya 9. We understand how sensitive and valuable your personal information is. This Privacy Policy ("Policy") clearly describes what information the Jaiya 9 platform collects, how it is used, and how it is kept secure. By using our platform, you agree to this Policy.

Jaiya 9 believes transparency is the best policy. We hide nothing — what we do with your data is explained here in plain language. If you have any questions, contact our FAQ Page page or contact our support team.

What Information We Collect

Jaiya 9 collects three types of information — data you provide directly, data collected automatically, and data received from third parties. The reason and purpose for collecting each type is detailed below.

1.1 Information You Provide Directly

• Registration Details: Full name, date of birth, email address, phone number, and password.
• Identity Verification (KYC): A copy of your National ID, passport, or driving licence.
• Address Information: Documents required to verify current and permanent address.
• Payment Information: bKash/Nagad/Rocket number or crypto wallet address (full card numbers are not stored).
• Contact Information: Messages and complaints sent to the support team.

1.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and screen resolution.
• Usage Data: Pages visited, time spent on site, and games played.
• Transaction Records: Complete history of deposits, withdrawals, and bets.
• Cookie Data: Session cookies, preference cookies, and analytics cookies.
• Log Files: Server logs, error reports, and security event logs.

Data Type	Purpose of Collection	Mandatory?
Name & Email	Account Creation & Communication	Yes
Date of Birth	Age Verification (18+)	Yes
National ID	KYC & Legal Compliance	For Withdrawal
Payment Information	Transaction Processing	Yes
IP Address	Fraud Prevention & Security	Automatic

How We Use Your Information

Jaiya 9 uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary. The information we collect is primarily used for the following:

• Account Management: To ensure secure login, password recovery, and account security.
• Payment Processing: Deposit & Withdraw To complete securely.
• KYC Verification: To meet legal obligations and prevent fraud.
• Improving Your Gaming Experience: To deliver personalized services based on your preferences.
• Promotions & Offers: Applicable Promotions To keep you informed.
• Security Maintenance: To detect and prevent suspicious activity.
• Legal Compliance: To meet regulatory requirements.
• Customer Support: To resolve your issues quickly.

Data Sharing Policy

Jaiya 9 may share your information with third parties in limited, specific circumstances. In each case, sharing is done solely to deliver our services or meet legal obligations.

3.1 When Your Information May Be Shared

• Payment Processor: Necessary information is shared with bKash, Nagad, Rocket, or crypto payment gateways to complete transactions.
• KYC Verification Services: With licensed verification providers to confirm your identity.
• Law Enforcement Agencies: To government agencies when required by court order or lawful investigation.
• Anti-Fraud System: Anonymised data shared with fraud detection platforms.
• Business Changes: In the event of a company merger or acquisition, data may transfer to the new ownership.

Cookies & Tracking Technologies

The Jaiya 9 website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser.

4.1 Cookies We Use

• Essential Cookies: Required for login sessions and site security. The site cannot function properly without these.
• Preference Cookies: Remembers your language, theme, and other preferences.
• Analytics Cookies: To collect site usage statistics and improve our services.
• Security Cookies: Used to detect fraud and bot activity.

Data Retention Period

Jaiya 9 does not retain your information longer than necessary. Different types of data have their own defined retention periods:

Data Type	Retention Period	Reason
Account Information	5 years after account closure	Legal Requirements
Transaction Records	7 Years	Financial Regulatory Compliance
KYC Documents	5 years after the end of the relationship	Anti-Money Laundering Laws
Support Messages	3 Years	Dispute Resolution
Cookie Data	At end of session or 30 days	Operational Need
Marketing Preferences	Until consent is withdrawn	Based on Your Preferences

Your Rights

Every registered user on Jaiya 9 has the following rights regarding their personal information. To exercise any of these rights, please contact our support team.

• Right to Access Your Data: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we stop using your data for certain purposes.
• Data Portability: You can request your data in a machine-readable format.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails at any time.
• Right to Complain: If you are not satisfied with our decision, you may file a complaint with the relevant authority.

Security Measures

Jaiya 9 follows the highest industry security standards to protect your data. Our multi-layered security framework ensures your information stays protected at all times.

• 256-bit SSL/TLS Encryption: All data transfers are conducted through fully encrypted channels.
• Two-Factor Authentication (2FA): OTP verification as an additional security layer at login.
• Firewall & DDoS Protection: Server-level attack prevention measures are active.
• Regular Security Audits: Periodic penetration testing conducted by third-party security experts.
• Real-Time Monitoring: 24/7 monitoring of suspicious activity with a rapid response system in place.
• Data Backup: Regular encrypted backups stored securely off-site.
• Access Control: Staff access is restricted to only the information necessary for their role.

Minor Protection

Jaiya 9 strictly prohibits anyone under 18 from using the platform. We do not collect or process data from minors.

• Age is verified at registration by checking the date of birth provided.
• Age is verified a second time during the KYC process using identity documents.
• If an account belonging to a minor is identified, it is immediately closed and all associated data is deleted.
• Parents or guardians may submit a complaint regarding a child's account.

To learn more about responsible gaming, visit our Responsible Gaming View page.

Policy Updates

Jaiya 9 reserves the right to update this Privacy Policy as needed. If any significant changes are made, registered users will be notified by email and through a platform announcement.

• The date of any changes will always be noted at the top of the page.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• For major changes, 30 days' notice will be given before they take effect.
• Contact the support team if you wish to view a previous version.

Contact

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated privacy team typically responds within 48 hours.

• Email: [email protected]
• Support: Platform Live Chat (available 24/7)
• FAQ: FAQ Page